New arrangements for the Sit and Wait surgery
Following feedback from patients and staff, we are keen to ensure that patients with the most clinical urgency are seen as quickly as possible. Therefore, from Monday 9th July, all patients who are requesting a same day appointment to be seen by a doctor, will be asked to ring the practice rather than walk in. A trained member of staff will ask some questions to try and identify who the most appropriate clinician might be to deal with your problem. Our staff will discuss with you the most appropriate and convenient way in which the problem or query can be dealt with. You will be then advised to either attend the sit and wait surgery; to expect a call from the clinician best placed to help; or your query dealt with by the practice staff. As part of trying to improve access for patients, we will also now call you back if you request a visit and the doctor can then assess how quickly you might need to be seen and who is best placed to deal with your problem. The Sit and Wait surgeries