Latest practice performance data

I have recently updated the pages on our website about some practice performance indicators. Click here to go directly to the pages.

First the good news; 95% of our patients are satisfied or very satisfied with the overall care they have received from the surgery, patients say it is easy to get through to staff on the telephone and in the last 12 months 65,101 patients had an appointment at the surgery ... wow!

To read the latest GP Patient Survey fact sheet click here. This fact sheet very clearly presents the practice GP Patient Survey results in comparison with both local and national practices.

But, we did not achieve as many points in the Quality and Outcomes Framework (QOF) as in previous year. Last year we nearly achieved full points, this year we only achieved 957 out of 1000. We think that the explanation for this is firstly, because we changed computer systems during the year and we did not realise that we were not coding things in the correct way to achieve full QOF points and secondly we had a problem with appointment availability over the winter.

We do think we have solved both problems. Firstly we have altered some of our procedures to enable us to get our QOF performance back to the top of the table. And secondly we have more appointments - we have reintroduced routine extra contingency appointments when two or more doctors are away and secondly we have more doctors! The number of appointments we offered in the 6 months between November 2009 and April 2010 was 31,818. The number of appointments in the last 6 months, May 2010 to October 2010 was 33,283 - an increase of nearly 5%.

We are also very pleased that we now have more positive comments on the NHS Choices website - click here to read them. If you have negatives comments please contact us first before posting by clicking here.

We would of course be happy for more positive comments to be posted!!

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