Patient Survey Results

Every six months the NHS carries out a survey of patients' experience of the access and quality of care they receive from their local GPs. The results are now out and can be found if you click here. This time NHS England West Yorkshire Area Team has selected five questions for analysis:

  • Generally how easy is it go through to someone at your GP surgery on the phone? We scored 96.9% with the local average being 73.9%
  • How convenient was the appointment time you were able to get? We scored 96.5% with the local average being 91.8%
  • Overall, how would you describe your experience of making an appointment? We scored 88.3% with the local area being 74.8%
  • How satisfied are you with the hours that your GP surgery is open? We scored 92.9% with the local average being 69.5%
  • Overall how would you describe you experience of your GP surgery? We scored 92.8% with the local average being 85.4%
These results are pretty good with the practice scoring significantly above the local average for all the questions that were the subject of the Area Teams analysis. But we are not complacent and over the next few weeks we will be looking at the results in details to see if they tell us about anything we can do to improve!

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