NEW-Video Consultations



Information for patients on consulting by video


 
The practice has started using online and video consultations as a route you can consult with our clinical staff during the Coronavirus pandemic. This supports the Government advice of social distancing and isolation.


 
YOU WILL NOT NEED A CONULTATION IF YOU REQUIRE GENERAL ADVICE ABOUT CORONAVIRUS INCLUDING SYMPTOMS, SELF CARE, SOCIAL DISTANCING AND SELF-ISOLATION ADVICE. INSTEAD PUT ‘NHS CORONAVIRUS’ INTO GOOGLE OR VISIT THE PRACTICE WEBSITE, KINGS MEDICAL PRACTICE UNDER PATIENT INFORMATION.


 
Please follow the guide to see if a video consultation is right for you:


 
You only need a video consultation if a telephone consultation cant be performed


Video consultations provide more visual information and the doctor or nurse may decide therefore this is the best method to consult
Your doctor or nurse may be self isolating and working by video
You will need a good internet connection
You need a quiet place where you wont be disturbed
A computer, tablet or smartphone with a built in camera
You will be advised what to do but the process involves the doctor or nurse sending you an sms message containing a link they will advise you to click which will enable the video consultation to begin
Look at the screen (you don’t need to look directly at the camera)
Use the screen camera to show things e.g. a rash. The doctor will direct this
Make sure you understand any next steps
Disconnect when you’ve both said goodbye



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