Local Patient Survey results

In Spring 2012 the practice has undertaken a Local Patient Survey that seeks the views of patients about key areas of the sevice we deliver; telephone access, reception, communication, consultations, continuity of care and enablement. The full survey results can be found here by clicking here.

The report benchmarks our performance against those of other GP practices. We are above the benchmark averaage for all of the questions asked in the survey. The free text comments however are a rich source of information about the quality of the service we provide. In consultation with our Patient Participation Group we have identified three key areas to address over the next 12 months:

  • 0844 telephone number. Despite achieving 13% higher rating for the telephone access questions than other GP practices the use of an 0844 number for the practice still causes concern to some patients. The practice intends to urgently investigate the use of an additional local number in addition to our 0844 number to meet these concerns
  • Queues are reception. Following discussion the Patient Participation Group we intend to prioritize actions to reduce queues at reception
  • Extended hours. From the survey it is obvious that patients are still not fully aware of the extended access surgeries we hold on Tuesday/Thursday mornings and evenings and Saturday mornings. We intend to publicize these better in the next 12 months.

This is what you said, now see what we are going to do!

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