Patient Satisfaction Questionnaire - its that time of year again!

The Practice has for many years sought the view of our patients about the service that we provide and areas where we might improve. We have used the General Practice Assessment Questionnaire (GPAQ) in the past and are now using it again.

We first used it in 2004 as a patient questionnaire that was required by the Quality and Outcomes Framework - click here for further details about the Quality and Outcomes Framework. In 2008 GPAQ was replaced by the national GP Patient Survey run by IPSOS MORI.

As part of contractual changes in April 2011 we are now back to using GPAQ again to seek patients views. We are doing this in conjunction with our Patient Participation Group and are going to use the results from the questionnaire to highlight areas that need improving.

GPAQ asks about receptionists, appointments, opening times, communication with doctors and nurses, continuity of care and enablement. We need at least 30 per clinician for the questionnaire to make statistical sense. We have piles on desks, piles in the waiting room but if you would like to fill one out electronically then click here to download the questionnaire.

Please then either email it to Christine Sanderson (click here for email address), hand it into reception or put it in the post.

Many thanks in anticipation!

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