Had your hospital appontment changed?

If you had your hospital appointment at Pinderfields or Pontefract changed last year then you were not alone! Figures from Mid Yorks Hospital Trust, the Trust that runs Pinderfields and Pontefract, show that last year nearly 30% of appointments were either cancelled or reschedule. Not being able to book a Choose and Book appointment at Pinderfields or Pontefract is the commonest complaint to our local Patient Advice and Liaison Service.

But now that GPs are in charge of commissioning we have a plan! The Trust has acknowledged that this is unacceptable and has introduced the Out-Patients Improvement Programme. This programme aims to deliver seamless Out-Patient and Choose and Book booking programmes so that when you ring to make an appointment you can and it is not cancelled. The programme will be actively managed through Contract meetings between NHS Wakefield Clinical Commissioning Group and Mid Yorks. The pathway to success plans that by the end of March 2013 only 9% of appointments will be cancelled or rescheduled.

I am optimistic that the improvements promised will be delivered but as always, watch this space!

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