New 'phone number - 01924 223909

We have just switched on our new telephone number today. We have listened to what patients have said about our 0844 number and that has been replaced by a new local number - 01924 223909. When you 'phone the practice the options you get are the same though:
  • Press 1 for appointments
  • Press 2 for home visits and urgent enquires
  • Press 3 for repeat prescriptions
  • Press 4 for test results
  • Or hold for the operator
 I have also 'de-flashed' our website - click here to see the new look website. The introductory screen splash on the website was a really switch bit of flash with animated pictures, animated icons and some sounds to go with the animations. I loved it although I do realised some people found the animation intensely annoying. But the big drawback about our Flash is that you cannot see websites that use it on iPhones, iPads and some other smart 'phones. So it has had to go. I have got rid of it and replaced it with a similar animation that will run on iPhones and iPads.

The 'phone system is up and working fine, I have checked the website and all the Flash stuff has gone - but if you find any I have missed please click here to email me.


Comments

Post a Comment

Popular posts from this blog

Kings Medical Practice - Privacy Notice

How we use your information This privacy notice explains why the Kings Medical Practice collects information about you, and how that information may be used.  As data controllers, GPs have fair processing responsibilities under the Data Protection Act 1998.  This means ensuring that your personal confidential data (PCD) is handled in ways that are safe, transparent and what you would reasonably expect.  The Health and Social Care Act 2012 changed the way that personal confidential data is processed. Therefore it is important that patients are made aware of, and understand these changes and that you have an opportunity to object if you so wish and that you know how to do so. Health care professionals maintain records about your health and any treatment or care you have received within the NHS (e.g. NHS Hospital Trust, GP Surgery, Walk-in clinic, etc.).  These records help to provide the best possible healthcare. NHS health records may be processed electronically, on
Read more

Online services

The practice has recently extended the number of Online services that we have available. The Online services are available via a link from our website, click here or via the SystmOnline app from either the Apple App Store for iPhones and iPads or from Google Play Store for phones and tablets running the Android operating system. Not all the services that you can access via the website are available via the app though. SystmOnline is a web based service that is linked to the practice clinical record system, SystmOne. SystmOnline will allow you to: manage appointments - book, change and cancel view/request prescriptions add/change contact details send a registration request request access to your SystmOne detailed patient record and you can then view an audit of who has accessed your patient record view your medical summary and/or detailed patient record via SystmOnline view details of patholog
Read more

Rules for handling confidential information

The practice handles confidential health information and we have to ensure that it is held securely and shared appropriately. A number of laws, principles and obligations govern how we should handle this information. But they have grown increasingly complicated to understand and this has sometimes made it hard for staff to make clear decisions about when they should and should not share confidential information. I am the practice and also NHS Wakefield CCG Caldicott Guardian. It is one of my jobs to ensure that we handle patient confidential information correctly. I went on an update day yesterday for Caldicott Guardian and came across 'A Guide to Confidentiality in Health and Social Care' produced by the Health and Social Care Information Centre. Click here for the link. The guide has a five rules that are very clear and will help staff be clear about how they should protect information and when they can share it. It is also useful for patients because it simply and cl
Read more