No repeat prescription requests from pharmacies from 1st November

We are changing our repeat prescription system so that from 1st November the surgery will no longer accept repeat prescription requests from pharmacists of dispensing companies. We are doing this so that we can monitor more closely what medicines you need and more particularly what medicines you don't need. Under the old system some patients built up a stock of unused medicines. This is unsafe and wasteful.

You can request your repeat prescription in several ways:

  • By handing in the tear off part of your repeat prescription and ticking the items you want.
  • By making a request online - you need to register for online access but it is then very easy to request repeat requests. Ask at reception how to get a login and password.
  • By letter
  • By telephone - 01924 223909 option 3 after 10 am please

If you already order your repeat prescription directly from the surgery by any of the above methods nothing will change.

We need 48 hours to process repeat prescription requests:


  • Request made on Monday - repeat prescription ready on Wednesday
  • Request made on Tuesday - repeat prescription ready on Thursday
  • Request made on Wednesday - repeat prescription ready on Friday
  • Request made on Thursday - repeat prescription ready on Monday
  • Request made on Friday - repeat prescription ready on Tuesday


The Electronic Prescription System is continuing unchanged and we would encourage all patients to ask us to send their prescription electronically to the pharmacy of your choice. This is a really good and quick way of ensuring you get your prescription in a timely manner and because it is done electronically we are able to track where your prescription is much more accurately in case you do not get what you ordered.

The surgery has already identified some patients we feel will not cope with these changes but if you are concerned about anyone you know then let our Prescription Clerks (01924 223909 option 3 after 10 am)  know and we will be happy to help.

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